MY FREAKING HOLOSUN EPS CARRY RETICLE STUCK - HELP!

Okay guys, We're having a major issue get more info with my Holoson EPS Carry. The reticle is completely wedged. I've tried everything - taking it apart, cleaning it, adjusting the settings, but nothing seems to work. It's like it's possessed. Has anyone else ever experienced this nightmare? Any tips on how to un-brick this thing would be greatly a